Customer Service Clerk - Furniture
Core
Manage customer repairs and servicing, process invoices and claims, and coordinate stock arrivals and deliveries for a furniture retailer.
Role type
Customer Service Clerk (Retail Operations)
Builds
Repair tracking, financial admin, and customer communication workflows
Domain
Retail / Home & Lifestyle
Deliverable
product features
Required skills
Customer service, repair management, invoice processing, claims handling, stock coordination, report generation, problem solving
Preferred skills
High-volume admin experience, multitasking, organizational skills, complaint resolution
Technologies
Service database, finance paperwork systems
Responsibilities
Tag faulty products and liaise with service agents and suppliers, keep service database up-to-date, update customers on repair status, process credit and debit invoices and claims, run weekly repair reports, advise customers of stock arrivals and organize delivery