Site Support Technician
Core
Onsite installation and technical support for Propeller's earthwork hardware (DirtMate, drones, GCPs) and software at customer worksites.
Role type
Senior IC Site Support Technician (Field)
Builds
Propeller's integrated hardware and software products for earthwork mapping and measurement
Domain
Construction, mining, and landfill industries; geospatial surveying and photogrammetry
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, onsite installation, drone operation, surveying equipment familiarity, CAD/data file support, cross-functional collaboration
Preferred skills
Drones/GIS/photogrammetry familiarity, construction/mining industry knowledge, Zendesk experience, remote pilot license
Technologies
DirtMate, drones, ground control points (GCPs), CAD files, photogrammetry software
Responsibilities
Install and troubleshoot DirtMate and Propeller products on machines at customer worksites; deliver high-quality technical support for hardware and software issues via phone, email, and onsite; diagnose and recommend changes to data-capture practices and resolve photogrammetry issues; troubleshoot customer datasets and support design/pre-processed data files; partner with Customer Success and Engineering to improve customer experience
Seniority
Mid-level, hands-on IC