Customer Service Representative
Core
Answer incoming and outbound calls to schedule, confirm, and follow up on pest control service appointments; optimize technician routes and manage customer databases.
Role type
Customer Service Representative (Pest Control)
Builds
Service appointment schedules and optimized technician routes for field teams
Domain
Pest control / Home services
Required skills
Communication, problem-solving, listening, multitasking, computer proficiency, scheduling, data entry, route optimization
Preferred skills
Previous customer service or administrative experience
Technologies
Windows-based systems, Web-based scheduling systems
Responsibilities
Answer incoming calls, make outbound calls to schedule appointments, navigate scheduling systems to optimize routes, identify customer concerns, maintain customer database, reschedule unserved accounts, participate in quality assurance, safeguard customer privacy
Seniority
Entry-level, no industry experience required