Lead Support Engineer
Core
Own production stability, observability, and system health for a mission-critical global campaign governance and compliance platform running on GCP.
Role type
Lead Support Engineer (SRE)
Builds
Global advertising campaign governance and compliance platform
Domain
Advertising media technology / Cloud infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Python, Google Cloud Platform (GCP), Kubernetes, Docker, Terraform, Bash scripting, SQL (PostgreSQL, MySQL, BigQuery, Firestore), Incident Management, Root Cause Analysis, Observability strategy
Preferred skills
Technical squad leadership, mentoring, automation of support tasks
Technologies
Google Cloud Platform, Kubernetes, Docker, Terraform, Prometheus, PromQL, Cloud Logging, Cloud Monitoring, Cloud SQL, BigQuery, Pub/Sub, Firestore
Responsibilities
Diagnose and resolve complex production incidents across application, database, infrastructure, and networking layers; Read, debug, and implement minor fixes in the Python production codebase; Define and advance the observability strategy using GCP tools and SLIs/SLOs; Lead incident response, post-incident reviews, and end-to-end root cause analysis; Automate manual support activities and develop runbooks; Provide technical leadership to the L2+ support squad; Partner with Product and Engineering teams to influence technical roadmap decisions.
Seniority
Senior, hands-on IC with leadership responsibilities