WFA Employment Coach
Core
Deliver high-level customer service by matching customers to interventions to become job-ready and find sustainable employment.
Role type
Employment Coach
Builds
Sustainable employment outcomes for customers
Domain
Social services / Employment services
Deliverable
client delivery
Required skills
Customer service, job matching, group facilitation, stakeholder liaison, computer applications proficiency, reverse marketing
Responsibilities
Ensure customers understand program requirements and expectations; Identify and coordinate assistance to improve employment prospects; Deliver and facilitate group-based sessions for non-vocational skills; Develop and maintain relationships with community organisations; Review customer requirements regularly; Conduct reverse marketing calls to employers.