B&P Customer Specialist 2
Core
Supports end-to-end enrollment and reconciliation processes, managing EDI and enrollment file feeds for group and member enrollment.
Role type
Senior IC customer specialist (health insurance EDI)
Builds
Accurate and efficient group and member enrollment processes
Domain
Health insurance / EDI operations
Required skills
EDI support, data reconciliation, auditing, data entry, CSV/834 file formats, root cause analysis, stakeholder partnership
Preferred skills
Health insurance domain knowledge, process improvement, project leadership
Technologies
EDI, CSV, 834
Responsibilities
Manage enrollment file feeds (EDI, data exchange), investigate file feed errors and discrepancies, audit enrollment data for accuracy, respond to complex EDI questions, support EDI setup and testing, partner with external clients to troubleshoot enrollment issues, identify trends to improve processes
Seniority
Senior, hands-on IC
