Studerend(3rde/4rde jaar) of Afgestudeerd - Fiscaliteit, Fiscale Economie of Accountancy.
Core
First point of contact for users of fiscal software, helping customers with tax questions and ensuring professional support.
Role type
Customer support specialist (fiscal software)
Builds
Fiscal software and online applications
Domain
Accounting and tax technology
Deliverable
client delivery
Required skills
knowledge of tax filings, knowledge of fiscal software, analytical thinking, clear communication, problem analysis, process improvement mindset
Preferred skills
interest in business processes and automation
Responsibilities
Provide help with software usage, find solutions for technical and functional software questions, register and analyze customer inquiries, collaborate with Support and Development teams, escalate complex cases, document questions and actions, contribute to service improvements
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