Senior UX Designer, Provider Experience
Core
Designing the unified Provider Console platform to enable healthcare providers to self-manage data requests, onboarding, and billing without human intervention.
Role type
Senior UX Designer (B2B SaaS Platform)
Builds
Provider Console (a unified platform connecting Request Manager, Provider Exchange, HealthForms, and Certification/Onboarding)
Domain
Healthcare data collaboration / B2B SaaS
Deliverable
product features
Required skills
Platform information architecture, multi-surface consistency design, self-service workflow design, user research synthesis, interaction design, cross-functional collaboration
Preferred skills
B2B SaaS design for complex domains, healthcare provider workflows, notification system design, Figma/Figjam proficiency
Technologies
Figma, Figjam
Responsibilities
Define and maintain overall experience architecture for Provider Console; resolve inconsistencies across product surfaces; design provider journeys spanning multiple products; build shared component libraries; map and eliminate friction points in support workflows; design transparent real-time status experiences; conduct usability testing on new workflows.
Seniority
Senior, hands-on IC