Tenancy Manager
Core
Primary point of contact for tenants, managing day-to-day tenancy matters, resolving arrears, and connecting tenants to support services.
Role type
Tenancy Manager
Builds
Sustainable tenancies and community wellbeing outcomes
Domain
Social housing / Community welfare
Deliverable
client delivery
Required skills
Property/tenancy management, rent arrears management, NCAT hearing preparation, home visits, support coordination, knowledge of NSW Residential Tenancies Act 2010
Preferred skills
Experience with vulnerable individuals, business acumen, negotiation
Technologies
NSW Residential Tenancies Act 2010
Responsibilities
Act as main point of contact for tenants, proactively manage rent arrears and tenant debt, prepare and manage cases for NCAT hearings, conduct regular home visits to monitor property condition and tenancy issues
Seniority
Experienced, hands-on IC