General Manager
Core
Lead and manage PsychPhys Programs and Services, ensuring high-quality service delivery and outcomes for clients.
Role type
Senior General Manager (Community/Disability Services)
Builds
Client services programs and operational frameworks
Domain
Community services / Disability support
Required skills
Strategic planning, budget management, multi-site operations, team leadership, risk management, stakeholder engagement, quality assurance, recruitment, financial reporting
Preferred skills
Experience in health or community services, knowledge of National Disability Insurance Scheme (NDIS), driver's license
Technologies
Reporting templates, computer software
Responsibilities
Oversee day-to-day operations of the Client Services Team, develop and deliver annual operational plans, provide leadership and mentoring to Team Leaders, monitor performance and KPIs, manage operational budgets and provider contracts, champion Quality Management Systems, lead recruitment of operational staff, maintain the Risk Register, prepare monthly operational and financial reports
Seniority
Senior, hands-on IC with strategic oversight