Executive Director of Software Engineering and Operations
Core
Hands-on technical delivery leader ensuring successful client implementations, solution adoption, and production readiness across complex software environments.
Role type
Senior IC technical delivery leader (Executive Director)
Builds
Client implementations, integrations, deployments, upgrades, and production-ready solutions for retail and commerce clients.
Domain
Retail technology, payments, commerce, cloud, and high-availability transaction systems.
Required skills
Software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, production support, DevOps practices, quality engineering, release coordination, operational support models, continuous improvement practices.
Preferred skills
Customer-facing technology leadership, enterprise software implementations, platform modernization, cloud migration, microservices, API strategy, mobile or edge computing, data platforms, delivery and reliability indicators, regulated environments.
Technologies
Cloud, microservices, API, databases, deployment pipelines, observability tools.
Responsibilities
Lead client delivery execution for complex software implementations and integrations; maintain hands-on fluency across the software stack to assess feasibility and risks; translate technical details into clear client-facing explanations; engage directly with customers to manage escalations and build confidence; coordinate cross-functional engineering, QA, architecture, and DevOps teams; drive delivery discipline through planning, readiness reviews, and risk management.
Seniority
Senior, hands-on IC with strategic oversight
