Senior UX Designer, Provider Experience
Core
Designing the unified Provider Console platform to enable healthcare providers to self-manage requests, onboarding, and billing, reducing reliance on support teams.
Role type
Senior UX Designer (Platform & Self-Service)
Builds
Provider Console (a unified platform integrating Request Manager, Provider Exchange, HealthForms, and Certification/Onboarding)
Domain
Healthcare / B2B SaaS
Deliverable
product features
Required skills
Platform information architecture, multi-product consistency design, self-service workflow design, interaction design, user research synthesis, stakeholder communication
Preferred skills
B2B SaaS platform design, healthcare provider workflows, notification system design, Figma/Figjam proficiency
Technologies
Figma, Figjam
Responsibilities
Define and maintain overall experience architecture for Provider Console; resolve inconsistencies across product surfaces; design self-service flows to reduce support tickets; conduct provider research and usability testing; partner with PM and engineering teams to integrate new capabilities.
Seniority
Senior, hands-on IC