Community Manager
Core
Own Kickstarter's community presence and reputation across social, Reddit, Discord, and review sites, acting as an early-warning system for sentiment shifts and reputational risks.
Role type
Senior Community Manager (Reputation & Engagement)
Builds
Community engagement programs, reputation monitoring frameworks, and feedback loops for Product and Policy.
Domain
Crowdfunding platform / Creator economy / Social media
Deliverable
dashboards & analysis
Required skills
Community management, reputation management, social listening, crisis communication, cross-functional alignment, data analysis, public relations, community moderation, stakeholder management
Preferred skills
Crowdfunding knowledge, creator economy experience, platform-specific community fluency (Reddit/Discord), controversy handling
Technologies
Sprout Social, Brandwatch, Sprinklr, Meltwater, Mention, Discord, Reddit, X, Instagram, TikTok, Facebook, YouTube, LinkedIn, Bluesky, Threads, Trustpilot, App Store, Google Play, Hacker News
Responsibilities
Monitor brand mentions and sentiment in real-time; lead response to reputational risks; design escalation frameworks; build response playbooks; engage in public conversations on Reddit/Discord; manage owned community spaces; translate community insights into product/marketing recommendations.
Seniority
Senior, hands-on IC
