Client & Partner Solutions Manager
Core
Lead global Client & Partner Solutions strategy and operations for VIP clients and partners in a global trading brokerage.
Role type
Senior Service Operations Manager (Client & Partner Solutions)
Builds
Premium service experience and operational excellence for VIP clients and partners
Domain
Financial services / Online trading / Fintech
Required skills
Global team leadership, VIP client management, multi-region operations, stakeholder management, service metrics analysis, SOP development, risk management, talent development, contingency planning, regulatory compliance
Preferred skills
Financial services experience, Introducing Broker support, cross-functional product collaboration
Technologies
CRM, ticketing systems, automation tools
Responsibilities
Lead global Client & Partner Solutions strategy and operating model; Deliver premium experience for VIP clients and partners; Own key performance measures (CSAT, retention, response times); Build voice-of-client feedback loops; Partner with Trading, Compliance, Risk, and Product teams; Maintain global SOPs and SLAs; Analyze performance data for continuous improvement; Lead, coach, and develop a high-performing global team; Design 24/7 follow-the-sun coverage; Ensure compliance with regulatory requirements (KYC/AML, complaints handling).