Software Technical Program Manager

Guadalajara, MexicoFull-time2026-10-27 → 2026-11-10

Core

Own end-to-end delivery of complex, client-facing software programs, turning business strategy into reality and ensuring releases are delivered on time with quality.

Role type

Senior Technical Program Manager (Software Delivery)

Builds

Multi-track client software programs (SaaS/Enterprise)

Domain

Retail technology / Software delivery

Required skills

Program management, Project management, Client-facing software delivery leadership, Risk management, Root cause analysis, Stakeholder alignment, Data-driven decision making, SDLC discipline, Jira, Confluence

Preferred skills

PMP Certification, Agile/SAFe Certification, ITIL/ITSM/ITAM, Retail/POS domain experience

Technologies

Jira, Confluence

Responsibilities

Lead and own execution for multi-track client programs (scope, schedule, budget, quality), Apply delivery and DORA metrics to measure progress and spot risk, Execute rapid recovery plans for troubled programs, Align engineering, QA, product, and client delivery to a single plan, Drive proactive communication with clients and executives, Guard quality through readiness reviews and test validation, Coach TPMs and project teams in risk anticipation and resolution

Seniority

Senior, hands-on IC

About toshibaglobalcommercesolutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 