Sr. AI Engineer, CX
Core
Design and build production-grade agentic workflows to automate high-value customer experience and marketplace operations tasks, embedding AI directly into the daily work of non-technical operators.
Role type
Senior IC AI Engineer (Agentic Workflows & Ops Automation)
Builds
Production agentic workflows, Slack-based interfaces, and knowledge retrieval systems for Fan Ops and Marketplace Ops teams.
Domain
Event ticketing, two-sided marketplace, customer experience operations
Deliverable
production ML models | product features
Required skills
Production LLM or agentic systems development, building tools for non-technical users, translating stakeholder domain knowledge into technical requirements, coaching others on AI adoption, working with ambiguity
Preferred skills
Customer operations (CX) or marketplace operations experience, ticketing or e-commerce background, RAG pipelines and vector databases, SQL/data tools proficiency, embedded engineering or consulting experience
Technologies
LLMs, agentic frameworks, RAG, vector databases, SQL, dbt, Snowflake
Responsibilities
Identify high-leverage workflow transformations, design and deploy agentic automation for tasks like issue triage and risk scoring, integrate with internal data systems, coach operators on AI tool usage, scale successful automations across the org, own the full lifecycle from design to production monitoring
Seniority
Senior, hands-on IC