Field Service Technician
Core
Maintain retail store technologies, computer systems, and peripherals; perform installation, support, and repair of POS equipment and store systems in retail, banking, and SMB environments.
Role type
Field Service Technician (Hardware/IT)
Builds
Retail POS systems, store equipment, and related IT infrastructure
Domain
Retail technology and commercial business environments
Required skills
hardware repair, POS equipment installation, network infrastructure support, electrical troubleshooting, hand tool usage, travel logistics, customer service, documentation, multitasking
Preferred skills
IT/Technical degree or certificate, mechanical aptitude, low voltage wiring knowledge
Technologies
POS equipment, flat panel TVs, monitors, cash registers, network infrastructure, electronic testing equipment, electric meters
Responsibilities
Perform repairs and services on products; install equipment in new or remodeled sites; troubleshoot and fix complex problems; travel to customer locations for installations and upgrades; maintain trunk stock; document installation activities accurately
Seniority
Mid-level, hands-on IC