Director, Systems Support and Training
Core
Lead a team responsible for training, adoption, and end-to-end support of mission-critical enterprise systems in a live manufacturing environment.
Role type
Director, Systems Support and Training (Manufacturing/Defense)
Builds
Role-based training programs, certifications, change management plans, and support models for production systems.
Domain
Defense technology / Manufacturing / Enterprise Systems
Required skills
Team leadership and mentorship, Enterprise production systems (MES/ERP/PLM), Systems architecture, Change management, Cross-functional collaboration, Budget and resource management
Preferred skills
Scaling internal engineering functions, Oracle ERP, Platform governance models, Automation/ML in operational settings, High-rate/high-mix manufacturing experience
Technologies
MES, ERP, MRP, WMS, PLM, Oracle ERP, Digital adoption platforms
Responsibilities
Build and mentor a high-performing team, Establish end-to-end support models and SLAs, Architect training programs and change management plans, Partner with Factory Operations and Engineering, Manage budgets and staffing, Serve as executive escalation point
Seniority
Director, hands-on leadership
