Client Care Manager- Licensed Customs Broker
Core
Lead a team of customs professionals to deliver accurate, compliant, and exceptional service to clients, acting as a key point of contact for escalations and complex customs challenges.
Role type
Senior IC client care manager (customs brokerage)
Builds
Client relationships and operational excellence in U.S. customs brokerage
Domain
Logistics + International Trade
Deliverable
client delivery
Required skills
U.S. Customs Broker License, Certified Customs Specialist (CCS), team leadership, regulatory compliance, HTS classification, EDI systems, conflict resolution
Preferred skills
Coaching and mentoring, process improvement, AI-enabled tools adoption
Technologies
Customs brokerage software, EDI, Microsoft Copilot
Responsibilities
Lead, coach, and develop the customs team; act as an escalation point for clients; ensure import/export activities comply with CBP and PGA requirements; oversee quality-control activities including entry audits; collaborate with internal departments to resolve issues and improve client experience.
Seniority
Senior, hands-on IC