Senior Customer Architect
Core
Senior Customer Architect (Forward Deployed Engineer) serving as a technical solution expert and advisor for large Harness AppSec customers to design, implement, and optimize platform adoption strategies.
Role type
Senior IC Customer Architect / Forward Deployed Engineer
Builds
Harness AI-enabled DevSecOps platform and AppSec modules
Domain
Cloud Security, DevSecOps, Application Security, AI Security
Deliverable
production ML models
Required skills
Kubernetes ecosystem, AWS cloud infrastructure, Linux, Python/Bash scripting, CI/CD pipelines, SAST/DAST/SCA/IAST, API security, troubleshooting
Preferred skills
GCP/Azure, Terraform, Helm, Kubernetes orchestration, Splunk/Datadog, SOAR, pen testing fundamentals, AI application security
Technologies
Kubernetes, Helm, AWS, GCP, Azure, Terraform, Jenkins, GitHub Actions, Harness Pipelines, Python, Bash, Splunk, Datadog
Responsibilities
Provide hands-on technical guidance and consulting to customers throughout the lifecycle; Develop strategic account success plans; Analyze customer usage data to surface trends and optimization opportunities; Conduct regular business reviews and check-ins; Identify at-risk accounts through churn and adoption analysis; Contribute to reference architectures and best-practice guides.
Seniority
Senior, hands-on IC
