Workforce Scheduler
Core
Coordinate Customer Service Officers' rosters and provide administrative support to team leaders and coordinators in a local council.
Role type
Workforce Scheduler
Builds
Customer service coverage schedules
Domain
Local government / Public sector
Required skills
Rostering, database management, Genesys Cloud, stakeholder communication, problem-solving, time management
Responsibilities
Coordinate and manage the roster schedule for Customer Service Officers, ensuring appropriate coverage and responding to changing requirements. Manage competing priorities and demands while identifying and resolving scheduling issues. Provide a range of administrative and support services to Team Leaders and the Coordinator. Maintain accurate records, databases and workforce information in line with established systems and processes. Work closely with stakeholders across the organisation to communicate changes, resolve issues and keep operations running smoothly.
