SW Test & Support Manager

Guadalajara, MexicoFull-time2026-10-08 → 2026-11-10

Core

Lead global software test and support teams to ensure quality solutions for customers and drive cross-functional initiatives.

Role type

Senior management IC (Software Test & Support)

Builds

Seamless software solutions for customers

Domain

Software Quality Assurance / Technical Support

Required skills

Software quality practices, Program management, Agile/Scrum, People management, Stakeholder engagement, Business-to-business software support, Analytical skills, Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP, Linux systems administration

Preferred skills

POS industry experience, Hardware/software testing, JavaScript, Vue.js, NodeJS, TypeScript, ActiveMQ, CosmosDB

Responsibilities

Establish strategic direction and best practices with Software Quality Director, Engage with stakeholders including Customers and Product Owners, Develop team members into skilled support and test engineers, Lead multiple missions across global teams, Resolve cross-functional issues

Seniority

Senior, hands-on IC with management focus

About toshibaglobalcommercesolutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 