Sr. Java L3 Support Engineer

Guadalajara, MexicoFull-time2026-10-08 → 2026-11-10

Core

L3 technical support software engineer resolving field issues and production incidents for the ELERATM Commerce platform.

Role type

Senior IC Java L3 Support Engineer

Builds

Custom software solutions including POS, self-checkout, and mobility solutions for retail clients

Domain

Retail technology / Unified commerce platform

Required skills

Java, microservices architectures, cloud/web-based content, problem-solving, root cause analysis, code troubleshooting/debugging, functional and design documentation, CI/CD pipelines, Docker, MongoDB, Git, Maven, Spring, SpringBoot

Preferred skills

Leadership skills, international customer experience, Agile methodologies, retail applications familiarity, JavaScript, Vue.js, NodeJS, TypeScript, Linux, Windows, Selenium/Cucumber

Technologies

Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines

Responsibilities

Troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, oversee service improvement, perform deeper problem determination analysis and bug fixing, triage and document customer reported issues, provide root cause analysis, communicate with application architects and end users

Seniority

Senior, hands-on IC

About toshibaglobalcommercesolutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 