Sr Software Support Engineer

Guadalajara, MexicoFull-time2026-10-08 → 2026-11-10

Core

L3 technical support software engineer resolving field issues, troubleshooting production incidents, and developing application software for the ELERATM Commerce platform.

Role type

Senior L3 Support Software Engineer

Builds

ELERATM Commerce platform (POS, self-checkout, mobility solutions)

Domain

Retail technology / Cloud-native microservices

Required skills

Java, Spring, SpringBoot, Microservices, Cloud platforms (AWS/Azure/GCP), Linux/Windows administration, CI/CD (Jenkins), SQL/NoSQL (MongoDB), Test automation (Selenium/Cucumber), Root cause analysis, Mentoring

Preferred skills

JavaScript, Vue.js, NodeJS, TypeScript, ActiveMQ, CosmosDB, Agile methodologies, Retail domain knowledge

Technologies

Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium, Cucumber, Jenkins, Azure, AWS, GCP, Linux, Windows, ActiveMQ, CosmosDB

Responsibilities

Troubleshoot and resolve production incidents as final escalation point, Write functional and design documents, Develop application software, Analyze vulnerabilities, Oversee service improvement, Mentor and coach junior resources

Seniority

Senior, hands-on IC

About toshibaglobalcommercesolutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 