Sr Software Support Engineer L3

Guadalajara, MexicoFull-time2026-10-20 → 2026-11-10

Core

L3 technical support software engineer serving as the final escalation point for resolving field issues, troubleshooting production incidents, and developing application software for the ELERATM Commerce platform.

Role type

Senior IC software support engineer (L3)

Builds

Custom software solutions including POS, self-checkout, and mobility solutions for retail clients worldwide

Domain

Retail technology / Unified commerce platforms

Deliverable

production ML models | product features

Required skills

Java, Spring, SpringBoot, microservices architecture, cloud platforms (AWS/Azure/GCP), Linux/Windows administration, CI/CD (Jenkins), debugging, root cause analysis, mentoring

Preferred skills

JavaScript, Vue.js, NodeJS, TypeScript, ActiveMQ, CosmosDB, Agile methodology, distributed applications

Technologies

Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure, AWS, GCP, Linux, Windows, ActiveMQ, CosmosDB

Responsibilities

Troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, oversee service improvement, mentor junior resources

Seniority

Senior, hands-on IC

About toshibaglobalcommercesolutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 