Senior Software Engineer – Customer Platform Engineering
Core
Senior engineer handling urgent customer escalations, production incidents, and rapid solution development for a SaaS security platform.
Role type
Senior IC software engineer (customer platform engineering)
Builds
Rapid prototypes, proofs of concept, and targeted fixes for customer-blocking issues
Domain
SaaS security, cloud infrastructure, distributed systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
GoLang, Python, troubleshooting distributed systems, cross-stack development, rapid prototyping, pre-sales technical validation, AI-assisted development tools
Preferred skills
Enterprise SaaS support, production incident response, Kubernetes, AWS, GCP
Technologies
GoLang, Python, Kubernetes, AWS, GCP, AI development tools (Claude, Copilot, ChatGPT)
Responsibilities
Triage and resolve urgent customer escalations and production issues, investigate complex system behavior and diagnose cross-service problems, develop rapid prototypes and proofs of concept, support pre-sales engineering with technical validation, respond to high-priority internal requests, coordinate with multiple engineering teams to unblock critical work, implement targeted fixes and document findings, identify systemic issues and recommend structural improvements, contribute to internal tooling and operational processes, leverage modern AI engineering tools to accelerate investigation and debugging
Seniority
Senior, hands-on IC
