Lead Production Technician
Core
Lead a team to own the end-to-end returns and repairs (RMA) process for Voyager hardware products, including testing, fault-finding, and repair reporting.
Role type
Lead Production Technician (RMA/Repair Operations)
Builds
Hardware repair workflows, test procedures, and repair reports for field returns
Domain
Defense technology / Hardware manufacturing / Network edge systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware testing and fault-finding, team building and leadership, process creation from scratch, SAP proficiency, analytical problem-solving, documentation management
Preferred skills
NFQ Level 6/7 in Electronic/Electrical/Mechatronics, SAP or Oracle knowledge
Technologies
SAP, Oracle
Responsibilities
Own RMA deliverables end-to-end from intake to return shipment; Build and lead the RMA function and team; Test, diagnose, and repair returned products; Produce customer-facing repair reports and quotations; Maintain accurate RMA data and documentation in SAP; Drive improvement on turnaround time metrics; Source materials for component shortages; Align stakeholders including US-based customer success teams
Seniority
Senior, hands-on IC with team leadership
