Retail Technical Operations (RTO) Engineer
Core
Deploy, integrate, validate, and provide operational support for Toshiba retail solutions, acting as a technical bridge between engineering and customer environments.
Role type
Senior IC Retail Technical Operations Engineer
Builds
Retail platforms, infrastructure components (Controllers, ELERA, TCxSky), and payment device integrations for global retail clients.
Domain
Retail technology, enterprise software deployment, and payment infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
enterprise software deployment, infrastructure administration, networking, root cause analysis, log analysis, system validation, stakeholder coordination, technical documentation
Preferred skills
containerized services, messaging protocols, security configuration, payment integrations, large-scale pilot deployments, AI-assisted engineering tools
Technologies
Controllers, Distributed Data controllers, ELERA platform, TCxSky, SDK, JavaPOS, Device Broker
Responsibilities
Assess customer environments for implementation readiness; deploy and configure retail platforms and infrastructure components; diagnose and resolve complex technical issues across supported platforms; lead technical discovery sessions, readiness workshops, and go-live support; create and maintain deployment guides, troubleshooting playbooks, and runbooks.
Seniority
Senior, hands-on IC
