Technical Program Manager - Client Delivery
Core
Oversee end-to-end delivery of complex retail solutions, ensuring alignment between business requirements, product strategy, and technical execution.
Role type
Senior Technical Program Manager (Client Delivery)
Builds
Client-facing technical solutions for retail clients
Domain
Retail technology, Point of Sale (POS) systems, custom software delivery
Deliverable
production ML models | product features | client delivery
Required skills
Program and project management, risk management, cross-functional collaboration, technical architecture oversight, client engagement, process improvement, KPI tracking, root cause analysis
Preferred skills
PMP, SAFe, Scrum certifications, expertise in Jira/Confluence/MS Project/Smartsheet, experience with embedded systems or AI
Technologies
Jira, Confluence, MS Project, Smartsheet
Responsibilities
Lead end-to-end execution of client projects meeting scope, schedule, and budget; manage risks, dependencies, and milestones; align product requirements and technical architecture into integrated project plans; engage directly with clients to define scope and gather requirements; provide leadership to technical project managers and cross-functional teams; define and track KPIs to measure program success
Seniority
Senior, hands-on IC with leadership responsibilities
