Product Support Engineer
Core
Provide on-call engineering support, root cause analysis, and fleet-wide change management for Anduril's Extra Large Autonomous Undersea Vehicles (AUVs) to maximize operational availability.
Role type
Senior Product Support Engineer (Autonomous Undersea Vehicles)
Builds
The Dive-XL fleet of autonomous undersea vehicles
Domain
Defense technology / Maritime robotics / Autonomous systems
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Root cause analysis from limited data, engineering judgement under time pressure, configuration management, fleet-wide change incorporation, hardware troubleshooting, incident response planning, service bulletin authoring, operations publication governance, stakeholder coordination
Preferred skills
Experience with robotic/autonomous systems in maritime environment, depth in software/electrical/mechatronic/systems engineering
Technologies
Lattice OS, telemetry systems, monitoring and alerting tooling, diagnostic tooling, SBOM management
Responsibilities
Provide rotating out-of-hours on-call support for fielded AUVs; Establish failure modes and define workarounds from logs and telemetry; Lead root cause investigations and chair Material Review Board dispositions; Drive engineering changes and maintenance activities across the fleet; Build monitoring, alerting, and diagnostic tooling; Author and distribute service bulletins and operations publications; Govern the as-maintained configuration and SBOM
Seniority
Senior, hands-on IC