Sr. Product Engineer- ArcGIS Monitor
Core
Create user assistance documentation and enablement materials for enterprise GIS observability software to help organizations monitor system health and performance.
Role type
Senior Technical Writer (GIS Observability)
Builds
User documentation, tutorials, videos, and technical enablement content for ArcGIS Monitor
Domain
Enterprise GIS, IT Observability, System Monitoring
Deliverable
product features
Required skills
Technical writing, software testing, workflow validation, HTML/XML/Markdown, CMS management, ArcGIS software knowledge, SQL, Python scripting
Preferred skills
LLM usage and evaluation, doc-as-code, server administration (Windows/Linux), Scrum, PostgreSQL
Technologies
ArcGIS Monitor, ArcGIS Enterprise, ArcGIS Online, PostgreSQL, Python, GitHub, LLMs (ChatGPT, Gemini, Claude, Grok)
Responsibilities
Collaborate with engineers to produce conceptual and step-by-step documentation; Deploy and test software workflows to validate documentation accuracy; Evaluate and refine AI-generated documentation drafts; Manage documentation throughout the software development life cycle; Provide usability feedback and participate in testing; Cultivate partnerships with product management and marketing.
Seniority
Senior, hands-on IC