Product Engineer II - ArcGIS Monitor
Core
Design and maintain technical documentation, user assistance materials, and workflows for ArcGIS Monitor and related observability platforms to help organizations understand system behavior and optimize performance.
Role type
Technical Writer / Product Documentation Engineer
Builds
User documentation, tutorials, blog articles, videos, and conceptual guides for ArcGIS software products
Domain
GIS / Spatial Intelligence / IT Observability
Deliverable
product features
Required skills
Technical writing, documentation workflows (HTML, XML/DITA, Markdown), CMS management, software testing basics, IT observability knowledge, ArcGIS software familiarity
Preferred skills
LLM usage and editing, doc-as-code (GitHub), server administration (Windows/Linux), SQL/PostgreSQL, Python scripting, Scrum methodology
Technologies
ArcGIS Monitor, ArcGIS Enterprise, ArcGIS Online, GitHub, PostgreSQL, Python, DITA, Markdown
Responsibilities
Collaborate with engineers to produce and maintain documentation; Support user assistance materials including help files and tutorials; Manage documentation throughout the software development life cycle; Provide functionality feedback and usability testing; Deploy and test software workflows to validate documentation accuracy; Evaluate and refine AI-generated documentation drafts
Seniority
Mid-level, hands-on IC