Executive Director of Client Delivery
Core
Hands-on technical delivery leader ensuring successful client implementations, solution adoption, and production readiness across complex software environments.
Role type
Senior IC technical delivery leader (client delivery)
Builds
Complex software implementations, integrations, deployments, upgrades, and production-ready solutions for retail and commerce clients.
Domain
Retail technology, payments, commerce, cloud, platform modernization, and high-availability transaction systems.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Software architecture fluency, integration pattern design, deployment pipeline management, database administration, infrastructure security, observability, production support, cross-functional team coordination, technical risk management, release coordination, operational support modeling, continuous improvement practices.
Preferred skills
Customer-facing technology leadership, enterprise software implementation, platform modernization, cloud migration, microservices, API strategy, mobile/edge computing, data platforms, delivery reliability metrics (deployment health, lead time, change failure rate, MTTR, defect escape), regulated environment experience.
Technologies
Cloud platforms, microservices, API gateways, CI/CD pipelines, container orchestration, relational and NoSQL databases, monitoring/observability stacks, security compliance frameworks.
Responsibilities
Lead execution of complex software implementations, integrations, and deployments; assess implementation feasibility and integration behavior; translate technical details into clear client-facing explanations; engage directly with customers to manage escalations and build confidence; coordinate engineering, QA, architecture, DevOps, and product teams around client priorities; drive delivery discipline through planning, readiness reviews, and risk management; provide hands-on technical guidance to validate approaches and troubleshoot blockers; use delivery metrics to improve predictability and quality.
Seniority
Senior, hands-on IC with strategic client leadership
