Contact Center Business Analyst
Core
Business Analyst supporting Contact Center operations and software implementation.
Role type
Business Analyst (Contact Center domain)
Builds
Functional Specification Documents for Contact Center solutions
Domain
Contact Center / Telecommunications
Deliverable
product features
Required skills
Business Analysis, Contact Center domain expertise, nice CxOne experience, Functional Specification creation, Stakeholder liaison
Responsibilities
Gather requirements, create Functional Specification Documents, liaise with Senior management and business stakeholders