Network Operations Technician (xAI / Starlink)
Core
Operating the Starlink Network and SuperCompute Datacenter Networks, executing real-time incident response, and managing network maintenance to ensure uptime and performance.
Role type
Network Operations Technician (NOC)
Builds
Starlink Network and SuperCompute Datacenter Networks
Domain
Telecommunications / Satellite Internet / Data Center Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
network troubleshooting, incident response, root cause analysis, network monitoring, change management, packet capture analysis, device telemetry analysis, routing protocols (BGP, OSPF, IS-IS), switching (VLANs, VXLANs), network security (ACLs, MACsec), DNS/DHCP/NTP configuration, Python, SQL, Bash
Preferred skills
industry recognized technical certifications (Network+, Security+, CCNA, JNCIA), customer support experience, data analysis for debugging, IoT and smart device troubleshooting
Technologies
Starlink, SuperCompute Datacenter, IPv4, IPv6, WDM, STP, QinQ, RDMA, MACsec, BGP, OSPF, IS-IS, DNS, DHCP, NTP, NAT, Python, SQL, Bash
Responsibilities
Detect and triage emerging anomalies on satellites, ground stations, and terrestrial networks; Execute rapid incident response for major network disruptions; Provide advanced troubleshooting support for complex residential and enterprise escalations; Measure, preserve, and improve the uptime and performance of the Starlink Network; Manage changes and maintenance required to improve and sustain service; Follow and improve processes used for operating the Starlink Network
Seniority
Entry-level to Mid-level, hands-on IC
