Field Services Representative
Core
Frontline technical representative supporting internal R&D, deployed systems, and customer operations by fielding and troubleshooting software and hardware in operational environments.
Role type
Field Services Representative (FSR)
Builds
Tactical deployment of Coherent Distributed Networks (CDN) systems for military, government, and commercial air operators
Domain
Defense technology, tactical communications, networking, sensors, UAS, C2 systems
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, networking troubleshooting, system integration, tactical communications knowledge, UAS knowledge, C2 systems knowledge, AI-enabled platforms knowledge, overseas engagement planning, risk mitigation, product knowledge
Preferred skills
Radar knowledge, RF knowledge, weapons systems knowledge, defense technology knowledge, military background
Technologies
Microsoft Office, Slack, Teams, Zoom
Responsibilities
Coordinate, plan, and setup for internal R&D testing, customer demonstrations, exercises, and deliveries; Support installation, configuration, integration, and fielding of company systems; Cross-functionally coordinate with logistics, engineering, and program teams; Lead basic system troubleshooting with confidence; Escalate complex technical issues to engineering teams with detailed reproduction steps and operational context
Seniority
Mid-level, hands-on IC
