Litigation and Compliance Specialist
Core
Oversee pre-litigation customer and class action disputes while supporting compliance programs and collaborating with customer relations to manage complaints and reduce litigation risk.
Role type
Senior in-house litigation and compliance specialist
Builds
Dispute resolution strategies, compliance frameworks, and customer complaint handling policies
Domain
Legal services / Regulatory compliance / Customer relations
Required skills
Civil litigation management, regulatory framework knowledge, outside counsel supervision, litigation hold management, compliance policy design, customer dispute strategy
Preferred skills
Law firm or in-house legal experience, CCEP certification, advanced degree, litigation management software proficiency
Technologies
Litigation management software
Responsibilities
Manage pre-litigation disputes from assessment to resolution; oversee discovery and motion practice with outside counsel; design and implement compliance frameworks; collaborate with customer relations to develop complaint handling strategies; analyze complaint trends to identify systemic issues; supervise outside counsel and manage billing guidelines.
Seniority
Senior, experienced IC