Quality Assurance Manager, Customization
Core
On-site Quality Assurance Manager ensuring 99% on-time delivery and quality acceptance at a third-party decorator facility for apparel and accessories.
Role type
Senior IC Quality Assurance Manager (Apparel/Textiles)
Builds
Customized apparel and accessories (embroidery, screen-printing, heat transfer, embossing) for Quince's direct-to-consumer customers.
Domain
Retail / Apparel Manufacturing / Textiles
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality assurance, process building (SOPs), root cause analysis, inventory management, KPI tracking, cross-functional collaboration, data analysis, WMS/OMS proficiency, Excel/Google Sheets
Preferred skills
Knowledge of decoration techniques (embroidery, screen-printing, heat transfer, embossing)
Technologies
WMS, OMS, Production Management Software, Excel, Google Sheets
Responsibilities
Own quality outcomes at the 3P decorator facility; monitor inbound inventory inspection; conduct production quality checks; raise and document issues; provide updates to remote project managers; build and implement QA processes and SOPs; track and analyze quality/delivery KPIs; partner with decorators to drive quality standards; identify root causes of failures; support onboarding of new product lines; maintain accurate quality records; conduct weekly operations check-ins.
Seniority
Senior, hands-on IC