SAP Support Manager – Warehouse Management (WM) (Canada)
Core
Lead application support and functional leadership for SAP Warehouse Management (WM) production environments, managing incidents, problems, and service requests while ensuring warehouse process efficiency.
Role type
Senior SAP WM Application Support Manager
Builds
Stable SAP WM production environments and optimized warehouse operations
Domain
Logistics / Supply Chain / Enterprise Software
Required skills
SAP WM configuration, incident management, problem management, root cause analysis, SLA/KPI management, team leadership, stakeholder management, change management, integration with MM/SD/PP modules
Preferred skills
SAP S/4HANA, SAP EWM, SAP Fiori, RF/mobile warehouse solutions, ITIL framework, ServiceNow, offshore/onshore team management
Technologies
SAP WM, SAP ECC, SAP S/4HANA, SAP EWM, ServiceNow, ITIL
Responsibilities
Manage Level 2/3 support for SAP WM production environments, lead major incident response and escalation, coordinate support coverage across global teams, mentor and develop support consultants, analyze support trends for automation and process improvement, manage integration points between SAP WM and other modules
Seniority
Senior, hands-on IC with management responsibilities
