Business Data Analyst
Core
Manage monthly billing cycles, extract and reconcile ITSM operational data, and produce service performance reports and management information for IT outsourcing clients.
Role type
Senior IC Business Data Analyst (Billing & ITSM)
Builds
Accurate invoices, service performance dashboards, and management information packs for DXC clients.
Domain
IT Services / Managed Services / Financial Control
Required skills
Financial accounting & billing, ITSM data extraction, Advanced Excel, Data reconciliation, Stakeholder engagement, Governance & audit compliance
Preferred skills
SQL, Power BI, ITIL 4, Python/VBA, ERP systems (SAP/Oracle)
Technologies
ServiceNow, BMC Remedy, Microsoft Excel, Power BI, SAP, Oracle
Responsibilities
Manage monthly billing cycles and reconcile fixed/variable charges from ITSM platforms; Extract, transform, and analyze ITSM data to produce service performance reports and KPIs; Investigate billing discrepancies and validate data integrity across source systems; Present financial variances and operational insights to stakeholders; Maintain version-controlled billing models and reporting artefacts; Support audits and ensure compliance with contractual and security requirements.