Mainframe Senior Support Engineer
Core
Deliver high-quality operational services to enterprise customers, ensuring the stability, availability, and performance of critical Mainframe environments.
Role type
Senior IC Mainframe Support Engineer
Builds
Operational stability and performance for enterprise Mainframe environments
Domain
Enterprise IT Operations / Mainframe Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
z/OS System Programming, CICS, DB2, Network, Storage, Automation, ITIL processes, incident management, root cause analysis, change management, technical documentation
Preferred skills
Computer Science degree, English communication
Technologies
z/OS, CICS, DB2
Responsibilities
Manage incidents in accordance with ITIL best practices, perform advanced troubleshooting and root cause analysis, maintain and enhance technical documentation, participate in change management activities, support problem management and continuous service improvement, deliver technical guidance and mentoring
Seniority
Senior, hands-on IC