L2 Technical Support Leader (Integration & Middleware)
Core
Lead technical investigations and governance for enterprise integration platforms, ensuring stability of transaction flows from API Gateways through Enterprise Service Buses to backend microservices.
Role type
Senior L2 Technical Support Leader (Integration & Middleware)
Builds
Stable, secure, and performant enterprise integration infrastructure supporting distributed microservices architectures.
Domain
Enterprise Integration, Middleware, Cloud-Native Microservices
Deliverable
Production ML models | product features | dashboards & analysis | infrastructure
Required skills
IBM Cloud Pak for Integration (CP4I), App Connect Enterprise (ACE), IBM MQ, Spring Boot, Java, Red Hat OpenShift, Kubernetes, REST/SOAP/JSON/XML protocols, JVM debugging, ELK/Splunk log aggregation
Preferred skills
IBM Instana, Dynatrace, Prometheus/Grafana, SAP adapter connectivity, OAuth2/mTLS security protocols
Technologies
IBM CP4I, ACE, MQ, API Connect, Spring Boot, Red Hat OpenShift, Kubernetes, ELK, Splunk, Instana, Dynatrace, Prometheus, Grafana, DataPower
Responsibilities
Lead end-to-end traceability of transaction flows across API Gateway, ESB, and microservices; Spearhead root cause analysis for middleware failures and JVM crashes; Oversee stability and resource allocation of integration components on OpenShift; Troubleshoot message flows, ESQL logic, and adapter connectivity in CP4I; Analyze JVM thread/heap dumps to resolve performance issues in microservices; Correlate logs across distributed systems to identify failure points.
Seniority
Senior, hands-on IC with leadership responsibilities