ServiceNow Developer (ITSM Module) At Client Site in Ottawa
Core
ServiceNow developer specializing in ITSM and ITOM modules, designing and implementing solutions to modernize IT operations and drive service innovation.
Role type
Senior ServiceNow Developer (ITSM/ITOM)
Builds
ServiceNow implementations, automated workflows, discovery maps, event management solutions, and observability configurations for enterprise IT estates.
Domain
IT Service Management (ITSM) and IT Operations Management (ITOM) within the Enterprise Technology Stack.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform development, ITSM/ITOM configuration, workflow automation, script development (client/server), data migration, UAT, requirements gathering, system administration, user management (ACLs/roles), observability tools.
Preferred skills
ServiceNow certifications (CSI, Six Sigma, PMP), business process optimization, discovery and service mapping principles, event management implementation.
Technologies
ServiceNow, CMDB, CI/CD pipelines, observability tools.
Responsibilities
Design and develop ServiceNow solutions for ITSM/ITOM; configure workflows, forms, and scripts; integrate ITOM modules with enterprise systems; generate reports and dashboards for KPI tracking; mentor junior team members; participate in UAT and data migration; ensure compliance with security best practices and reference architectures.
Seniority
Senior, hands-on IC with mentorship responsibilities.
