Customer & Payments Investigation - Credit Analyst Trilingual FR-NL-EN (hybrid) - Future Needs
Core
Perform analysis, remediation, and refresh activities on customer files to detect unusual and suspicious behavior, ensuring adherence to AML regulations and mitigating financial crime risks.
Role type
Senior IC Credit Analyst (Customer & Payments Investigation)
Builds
Risk mitigation and compliance reporting for the Business
Domain
Financial Services / Anti-Money Laundering (AML)
Deliverable
client delivery
Required skills
Customer Due Diligence (CDD), Know Your Customer (KYC), AML regulation knowledge, transaction analysis, evidence collection, ISAR reporting, account suspension/cancellation, multilingual communication (FR/NL/EN)
Preferred skills
Commercial mindset, knowledge of Consumer/Corporate/SBS products
Technologies
American Express customer systems
Responsibilities
Perform analysis, remediation, and refresh activities to complete customer files; Conduct local analysis/investigations to detect unusual and suspicious customer behavior; Perform risk analysis on the total picture of a customer and collect evidence/documentation; Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department; Analyze and understand customer behavior by reviewing transactions, payments, organization charts, and media exposure; Reach out to customers to understand behavior; Propose other product types if relevant; Suspend and cancel accounts.
Seniority
Experienced professional, hands-on IC
