Complex Support Worker – Mental Health and Neurocognitive Support
Core
Provide consistent afternoon support to an adult female NDIS participant living independently with complex neurocognitive, neurological, and psychosocial needs, focusing on clear communication, de-escalation, and daily living assistance.
Role type
Complex Support Worker (Mental Health and Neurocognitive Support)
Builds
Individualized support plans, community access, daily activities, and household tasks for a single participant
Domain
Disability support / Mental health / Neurocognitive care
Deliverable
physical/clinical work
Required skills
De-escalation strategies, clear verbal communication, observation of cognitive/emotional changes, detailed documentation, crisis support, medication assistance, independent living support
Preferred skills
Acquired brain injury support, suicide prevention training, trauma-informed care, structured appointment note-taking
Technologies
Electronic shift notes, communication notebooks
Responsibilities
Provide individualized support per care plan, facilitate community access and daily activities, recognize and respond to early signs of distress, complete accurate shift notes and incident reports, follow health and safety procedures, escalate concerns to the care team
Seniority
Mid-level, hands-on support worker