Program Manager
Core
Manage IT service continuity and resilience frameworks, ensuring alignment with business objectives and regulatory compliance.
Role type
Senior Program Manager (IT Service Continuity & Resilience)
Builds
IT resilience frameworks, continuity plans, and governance processes for cloud services
Domain
IT Service Management (ITIL), Cloud Governance, Financial Services/Regulated Industries
Required skills
IT Service Level Management (SLM), ITIL processes, Change Management, IT Service Continuity Management (ITSCM), Regulatory Compliance, Stakeholder Engagement, Project Deliverable Oversight
Preferred skills
ITIL Certification, Cloud Governance Experience, Financial Services Domain Knowledge, Analytical Problem Solving
Technologies
ITIL, Cloud Platforms
Responsibilities
Conduct technology resilience assessments across architecture and data; Implement ITSCM principles and best practices; Lead resilience assurance for cloud services; Collaborate with stakeholders to improve contingency planning strategies; Support regulatory notifications and compliance requirements; Drive adoption of resilience objectives within governance transformation programs.
Seniority
Senior, hands-on IC