Outpatient Financial Counselor 8:30am-5pm M-F U
Core
Assist low-income, uninsured, and underinsured patients in applying for financial assistance programs and securing healthcare coverage (MassHealth, Medicaid, HSN, Charity Care) while protecting hospital revenue.
Role type
Outpatient Financial Counselor (Certified Application Counselor)
Builds
Patient enrollment in public and charity care programs
Domain
Healthcare / Public Health Administration
Deliverable
client delivery
Required skills
Customer service, eligibility screening, application processing, patient education, record keeping, Epic system proficiency, multi-tasking, critical thinking
Preferred skills
Bilingual capabilities, hospital/healthcare experience, Bachelor's degree
Technologies
Epic, external database systems
Responsibilities
Screen patients for eligibility, assist with new applications and renewals, educate patients on insurance options, update demographic information, document efforts, manage financial trackers
Seniority
Individual Contributor, mid-level (3-5 years experience)