Manager, Scams Information Enrichment & Analytics
Core
Lead a multidisciplinary team to build intelligence and analytics capabilities for Australia's new Scams Ombudsman function, turning complex scam and market information into practical insights for complaint handling and decision-making.
Role type
Manager, Scams Information Enrichment & Analytics
Builds
Trusted information resources, scam typologies knowledge bases, and trend analysis reports for operational and strategic use.
Domain
Financial crime, scams, fraud, and regulatory compliance in the Australian financial services sector.
Deliverable
dashboards & analysis
Required skills
Team leadership, scam typology knowledge, analytics process design, SQL, data governance, privacy and security, business intelligence reporting, stakeholder management.
Preferred skills
Complaint or case-management data experience, ServiceNow, APIs, enterprise data platforms, analytical workflow design.
Technologies
SQL, Power BI, ServiceNow, APIs, data warehouses, lakehouse environments.
Responsibilities
Build and lead a new information enrichment and analytics team; Design and embed approaches to enrich scam complaints with relevant consumer and market information; Lead analysis to identify scam characteristics, information gaps, and emerging trends; Develop trusted information resources covering scam typologies and payment pathways; Support identification and escalation of systemic issues; Partner with Data & Analytics teams on data platforms and AI; Establish data quality and information-governance practices.
Seniority
Manager, hands-on IC with team leadership
