Associate Director, Patient Experience
Core
Strategic and operational leader advancing patient experience initiatives to influence organizational culture and enhance care delivery across a health system.
Role type
Senior IC patient experience director
Builds
Patient-centered, equitable, and experience-driven care programs and measurement systems
Domain
Healthcare / Patient Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic oversight, project management, data analysis (quantitative/qualitative), program operations, staff leadership, SOP development, executive reporting
Preferred skills
Hospital/ambulatory healthcare experience, direct reports management
Technologies
Survey platforms, rounding technology infrastructure, data mapping tools
Responsibilities
Maintain strategic oversight of patient experience initiatives; manage technical aspects of patient experience measurement and data translation; oversee patient-facing rounding programs and service recovery; lead departmental infrastructure and SOP development; collaborate with partners to support patient-centered care culture
Seniority
Senior, hands-on IC with team oversight
