Terminal Supervisor
Core
Lead on-ground operational response, safety, and service delivery across terminal and landside precincts for millions of annual passengers.
Role type
Senior operational leader (Terminal Supervisor)
Builds
Safe, secure, and seamless passenger experience at a major transport hub
Domain
Aviation / Airport Operations
Required skills
operational leadership, incident response, stakeholder management, emergency management, safety compliance, real-time decision-making, team coordination
Preferred skills
aviation/transport industry experience, conflict resolution, rotating roster adaptability
Technologies
Aviation Security Identification Card (ASIC), Airside Driver Authority (ADA Cat 2)
Responsibilities
Lead on-ground operational response ensuring safety and compliance; Provide leadership to staff and service providers during routine and critical incidents; Ensure high customer service standards; Make timely decisions under pressure during emergencies; Maintain oversight of terminal presentation and passenger flow; Manage stakeholder relationships with internal and external partners; Support execution of emergency management plans.
Seniority
Senior, hands-on IC with leadership responsibilities